comcomanalytics
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Help & Documentation

💡
This page collects frequently asked questions about comcomanalytics.
We continually expand it based on feedback, so feel free to reach out via the Discord support server if anything is unclear 👽

Installation

Discord

  1. Go to https://analytics.comcom.app.
  2. Connect with Discord and install the bot to the server you want to analyze.
  3. Select the server in comcomanalytics to view its dashboard.

Customizing Analytics Data

Exclude bot activity

If you want to exclude actions performed by bots from your analytics, follow these steps.

  1. Open the dashboard for your community at https://analytics.comcom.app.
  2. Click Settings in the menu.
  3. Under Display settings > Include bot data, select No.

Exclude specific channels

For staff-only channels, bot notifications, command input, loggers, and similar channels you want to exclude, follow these steps.

  1. Open the dashboard for your community at https://analytics.comcom.app.
  2. Click Settings in the menu.
  3. Under Display settings > Choose channels to hide, click Configure.
  4. Uncheck the channels you want to exclude from analytics.

About Theme Tags

Theme tags help you get more accurate community analysis. By tagging your community, you can compare your metrics on the comparison page against other communities that share the same tags.

For how to enter tags, see “I can't enter a community theme on the ‘Tell us about your community 🙏’ screen” in the FAQ below.

Slash Commands

How to use slash commands

  1. In any channel where comcomanalytics is installed, type / to open the command picker.
  2. Type or select the command you want to use.
  3. Some commands accept options — selecting them unlocks additional functionality.

The currently available commands are listed below.

/help command

Shows help information about comcomanalytics.

Available options:
  • language: Choose a language (en / ja).

/rank command

Displays an image showing rankings within your server.

Available options:
  • type: mentioned / reaction — ranking category
  • term: Aggregation period
  • visible: Choose whether all community members can see the result

/analytics command

Shows the trend of your server’s key metrics over time.

Available options:
  • visible: Choose whether all community members can see the result

FAQ

Questions about features

I can’t enter a community theme on the “Tell us about your community 🙏” screen.
Type a keyword and press the Enter key to register one tag. Repeat this twice or more to meet the requirement.

Questions about permissions

Which users can view the dashboard?
  • Discord: Users with the "Manage Server" permission.
  • Slack: Users with Admin-level permissions or higher.
What permissions does the bot request?
  • Discord: Read Messages / View Channels, Manage Server, Use Slash Commands
  • Slack: Standard bot permissions, similar to most Slack bots.
About security
For both Discord and Slack we follow the platform-provided security standards, and all data is encrypted.

Questions about data

Can I view historical data?
Currently we display data from the time the bot was installed onward.
Some data appears incomplete.
  • Discord: If the bot doesn’t have the appropriate permissions, data may not be retrievable and certain views may appear empty. Please double-check the category/channel permissions.
  • Slack: Private channels can only be analyzed if the bot is invited to them. Invite the bot to those channels as needed. For privacy reasons, direct messages and DM-group information are not collected.
Some channels don’t show any data.

The most common cause is the bot not having the required permissions.

Beyond that, for new-feature and privacy reasons, the following data is not collected. We update this list periodically, so feel free to reach out via the Discord support server.

  • Slack: All DM and DM-group information, and huddle-related information.

Questions about security

How is personal information handled?
We follow our Privacy Policy as well as the developer policies of Discord and Slack. All collected and computed data is stored in encrypted cloud databases (Amazon Web Services).

Still can’t find what you need?

We run a Discord support server.
Feel free to join via the link below.

Join the support server